Before calling support, always make sure you have the latest drivers and firmware installed. Check the TASCAM web site periodically for updates.

Check out the FAQ to find some useful troubleshooting tips.

This control panel is used to control the TASCAM M-164UF Audio/MIDI interface.  The left side of the control panel shows status information.  The right side of the control panel displays several menus when the M-164UF is connected.  An explanation of each item in the control panel follows:


ITEMS THAT ARE ALWAYS VISIBLE

Driver Version:  This displays the version of the TASCAM M-164UF driver that is currently installed on your computer.  Consult TASCAM's web site to ensure you are running the most recently released driver.

Device:  This indicates whether a M-164UF is currently connected.  If a M-164UF is not detected, it will display "none found".


ITEMS ONLY VISIBLE WHEN A M-164UF IS CONNECTED

Connection Type:  The M-164UF must be connected to a computer's USB 2.0 host port in order to function.  When properly connected, this status indicator will report "USB 2.0".  If the M-164UF has been plugged into a USB 1.1 host port, this status indicator will report "USB 1.1 (unsupported)" and audio will not function.

Firmware Version:  This shows the version of the firmware inside the connected M-164UF. Consult TASCAM's web site to ensure you are running the most recently released firmware.

Sample Width:  The M-164UF always operates at a 24-bit sample width.

Sample Rate:  This shows the current digital audio sample rate being used by the M-164UF.  When connected to a USB 2.0 port, this can be 44.1 kHz, 48 kHz, 88.2 kHz, or 96 kHz.

Audio Performance Menu:  This menu is only available on Windows.  It controls how much time it takes for audio to get into and out of the computer.  This is known as latency.  There are five choices of latency.  On slower computers, lower latency settings may cause the audio to be interrupted by pops, clicks, or noise.  If this occurs, try using a higher latency setting.

The OSX control panel does not have an Audio Performance menu.  In OSX, the audio latency is adjusted by changing the buffer size from within the audio application that is being run.  Not all OSX audio applications permit the buffer size to be adjusted.  Please consult the documentation for your audio application.