TEAC Europe GmbH Privacy Statement
Protecting your personal data during the collection, processing and use of personal data when you visit our website is important to us. Your data is protected in accordance with statutory provisions.
In the following, we would like to inform you about the nature and scope of the processing of personal data through this website in accordance with Article 13 of the General Data Protection Regulation (GDPR).
I. Information on the responsible controller
TEAC Europe GmbH
Tel.: +49 (0) 611 71 58-0
II. Information on the data protection officer
Our external data protection officer is happy to answer any questions about data protection:
Mr Arndt Halbach
Wetterauer Str. 6,
Tel.: +49 (0) 2191 909 430
III. Data processing through the website
Your visit to our website is recorded. We generally collect the following data that your browser sends to us:
- IP address currently used by your computer or your router,
- Date and time,
- Browser type and version,
- Operating system of your computer,
- Webpages you visit,
- Name and size of requested file(s),
- URL of referral website, if applicable.
This data is only collected for the purposes of data security, improving our website offer and analysing errors on the basis of Art. 6 (1) f) GDPR. The IP address of your PC is only analysed in anonymised form (shortened by the last three digits). In all other respects, you are able to visit our website without providing information on your identity.
We would like to point out that data transmission on the Internet (such as email communication) is subject to security vulnerabilities. It is not possible to completely protect data from access by third parties. Confidential data should therefore be sent to us by other means, such as by post.
Personal data (such as your name, address data or contact details) which you voluntarily disclose to us, for example in connection with a request or otherwise, will be stored by us and only processed for correspondence with you and only for the purpose for which you have provided us with this data. This data is processed on the basis of Art. 6 (1) a) and Art. 6 (1) f) GDPR.
Registration with TASCAM ID
1. Personal Information to be Acquired
Upon registering your TASCAM ID, TEAC will collect the following personal information about you:
- (1) Items to be acquired: Name, country of residence, email address, password, the browser and/or device information you use, access histories to TASCAM ID website
- (2) Items that may be acquired at the request of you: Gender
- (3) Correspondences or communication histories with you, product or service purchase histories, download histories
- In addition, personal information cannot be registered on behalf of yourself other than you.
2. Purpose of Use of Personal Information
Your personal information provided may be used for the following purposes
- (1) To provide registered products and related products, after-sales support and other services. (Including provision of software version upgrade information and paid / free membership services. Hereinafter referred to as "Registered Products, etc.)
- (2) To provide information on events and campaigns related to Registered Products, etc.
- (3) To ask you to survey our products and services, including Registered Products.
- (4) To use your opinions on our products and/or services, including Registered Products, as a reference for planning, development, and sales strategies for products and services, or for improving products and services.
- (5) To create statistical data classified by your attributes
- (6) To authenticate and recognize you as a registered TASCAM ID member, to analyse your access histories of our products and services on our websites, improve and maintain the quality of user experience in our products, services, and websites for you convenience, during your log-in through TASCAM ID function or your access to our website using the limited tracking techn ologies such as cookies, or your purchase or use histories of your Registered Products.
- (7) To prevent or remedy unfair acts or malpractice such as illegal acts and/or infringement of any party’s rights or properties, or to take necessary measures to carry out investigations for the purpose of retaining the rights of you, us or any third parties.
- (8) To check under the audits or surveys required by laws, contracts, and accounting rules, and other legitimate confirmations
- (9) The legal basis for the purposes listed under points 1 to 6 is your consent pursuant to Art. 6 I a) GDPR, in any other case the legal basis is our overriding legitimate interest within the meaning of Art. 6 I f) GDPR.
- (10) In case we need to use your personal information for the purpose other than the above, we will inform you of the purpose of use individually.
3. Provision of Personal Information to Third Parties
We will not disclose or provide personal information obtained from you to any third party except for cases falling under any of the following items.
- (1) When we obtain your prior approval or consent;
- (2) When required by laws or regulations;
- (3) When personal information is disclosed to our subcontractors, where it is necessary for us to provide you with the services and the like within the scope of the Purposes of Use;
- (4) When we provide and share personal information with our group companies to the extent necessary to achieve the Purposes of Use clearly specified to you;
- (5) When it is necessary to protect the rights or property of the Company, you or other third parties, and it is difficult to obtain your consent;
- (6) When it is necessary for advanced public health or children's healthy development, and it is difficult to obtain your consent;
- (7) When it is necessary to cooperate with statutory work required by laws and regulations performed by any national or local government office, or their subcontractors, and it is difficult to obtain your consent; or
- (8) When business or rights and obligations are to be succeeded between the Company and other companies due to merger or company split or others.
4. Transfer of Personal Information Overseas
(1) Your personal information about your TASCAM ID is to be stored on the following servers overseas:
- Server location: United States
- Server service name: Amazon Web Services cloud server, database and website system including mail delivery (referred to as “AWS service”)
- Service provider and country of location:
Amazon Web Services, Inc. (including affiliated companies, called “AWS”)
P.O. Box 81226
Seattle, WA 98108-1226
- Contractual protection measures for personal information with contractors: AWS provides AWS services based on the personal information processing agreement (including standard contractual clauses approved by the European Commission) that stipulates that appropriate technical, organizational, and contractual protection measures will be taken.
The conditions of the AWS service processing agreement meet the contractual requirements to be imposed on the contractor under the General Data Protection Regulation of the European Economic Area, and the sufficiency certification is granted. It is evaluated to meet the requirements for complementary measures to be taken in the case of a data access request by a public agency state that may need to be considered when moving to a country that has not received it.
(2) Your personal information about your TASCAM ID are to be processed by our service providers in Japan for the purpose of data processing and IT technical supports.
The European Commission has adopted an adequacy decision for transfers of personal data to Japan under the General Data Protection. The processing contract, which provides contractual protection measures, is concluded between us and the processors, including sub-processors in Japan.
Secure data transmission
In order to protect the security of your data during transmission, we use encryption techniques (SSL) via HTTPS, which accord with state-of-the-art technology.
IV. Recipients of personal data
We may utilise service providers in connection with data processing in order to perform and execute processes. Specifically, we have involved service providers for the purpose of hosting our website.
Contractual relationships are established with our service providers, which meet the requirements of Art. 28 GDPR; the contractual provisions contain the statutorily required points on data protection and data security.
V. Use of tracking technologies
This website uses Google Analytics, a web analytics service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA (hereinafter: ‘Google’). Google Analytics uses so-called ‘cookies’, i.e. text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is typically transmitted to a Google server in the U.S. and stored there. The storage of Google Analytics cookies is based on Art. 6 para. 1 point f GDPR. The website operator has a legitimate interest in the analysis of user behaviour in order to optimise both his website and his advertising.
Due to the activation of IP anonymisation on this website, your IP address will be truncated beforehand by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the U.S. and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, summarise reports on website activities and provide other services related to website and Internet usage to the website operator. The IP address transferred from your browser as part of Google Analytics will not be combined with other data from Google.
Google Tag Manager
We use Google Tag Manager on some of our web pages. This service allows web page tags to be managed through an interface. Google Tag Manager only implements tags. This means no cookies are used and no personal data is collected. Google Tag Manager triggers other tags which, in turn, may collect data. However, Google Tag Manager does not access this data. If tags have been disabled at domain or cookie level, this remains effective for all tracking tags if they are implemented with Google Tag Manager. You can find out more about Google Tag Manager by clicking the following link: https://support.google.com/tagmanager
Objection to data collection
You can prevent Google Analytics from collecting your information by clicking on the following link and selecting “Dismiss”. An opt-out cookie will be set to prevent the collection of your information when you visit this website:Open Cookie Banner
Matomo (formerly Piwik)
This website uses the website analysis service Matomo in order to analyse user visits to this website. For this analysis, cookies are stored on your computer. If you prevent the storage of cookies, we would like to point out that you may not be able to use the full functionality of this website. This website uses Matomo with the extension ‘AnonymizeIP’. This shortens IP addresses before transmitting them. It is therefore not possible to link an IP address directly to a specific person. The IP address transmitted from your browser in connection with Matomo is not combined with other data collected by us. The Matomo program is an open-source project. You can find more information on data protection regarding the third-party service provider at matomo.org/privacy-policy/.
Objection information: Here you can decide whether a unique web analysis cookie may be placed in your browser in order to enable the operator of the website to collect and analyse various statistical data. If you decide against it, please click on the following link in order to place the Matomo deactivation cookie in your browser.
VI. Social media / Plugins
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://privacy.google.com/intl/en-GB/index.html#
Facebook plugins (Like & Share button)
Our website includes plugins for the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized by the Facebook logo or the Like button on our site. For an overview of Facebook plugins, see https://developers.facebook.com/docs/plugins/
If you do not want Facebook to associate your visit to our site with your Facebook account, please log out of your Facebook account.
If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.
We use a chat or support system from the provider Zendesk, Inc. (hereinafter: “Zendesk”, 989 Market Street #300, San Francisco, CA 94102, USA, in order to process user inquiries via our website more quickly and efficiently (legitimate interest in accordance with Art. 6 para. 1 lit. f. GDPR). We have concluded an agreement with the service provider on commissioned data processing, which sets out the basic conditions for the protection of your data with the service provider in a binding manner.
As part of the processing via Zendesk, data may be transferred to the USA. In order to establish a level of data protection equivalent to European law in the USA as well, we use standard contractual clauses approved in advance by the European Commission. In addition, Zendesk has committed itself to compliance with various standards under the Privacy Shield agreement, which gives you additional protection (https://www.privacyshield.gov/participant?id=a2zt0000000TOjeAAG&status=Active).
The following data may be collected and processed as part of the contact forms that are embedded using Zendesk:
- Email address
- Chat history
- Other personal information, depending on the details provided (e.g. telephone number).
The following data is collected and processed using Zendesk cookies:
- IP addresses
- Country of origin
- Pages visited
- Duration of the visit to the pages
Zendesk uses the users’ data only for the technical processing of the requests according to our instructions and does not pass them on to third parties. To use Zendesk, you must at least provide a correct email address. Pseudonymous use is possible. Simply enter a name of your choice with which we may address you. In the course of processing service requests, it may be necessary to collect further data (name, address, telephone number). The use of Zendesk is optional and serves to improve and accelerate our customer service. If you do not want processing by Zendesk, we offer you alternative ways of submitting service requests, e.g. by email, telephone, fax or post.
Cookies are used in our website offer. Cookies are small text files that are saved by your browser and stored on your
is possible to recognise the user for the duration of the session, without the user being required to constantly
re-enter their user name and password. Cookies do not cause any damage to your computer and are deleted after your
session is ended. The basis for data processing is Art. 6 (1) f) GDPR.
Some of the cookies we use are deleted directly after you close your browser (‘session cookies’). Other cookies remain on your terminal device and enable your browser to be recognised when you next visit the website (‘persistent cookies’).
Data processing in connection with cookies, which only serve to facilitate the functionality of our website offer, occurs on the basis of our legitimate interest pursuant to Art. 6 (1) f) GDPR.
VIII. Your rights
According to Articles 15–21 GDPR, you may exercise the following rights with respect to personal data we store provided the relevant requirements of the GDPR are met.
Right of access
You have the right to access information about your personal data that we process.
Right of rectification
You are able to request the correction of incomplete or incorrectly processed personal data.
Right of erasure
You have the right to the deletion of your personal data, in particular on the basis of one of the following reasons:
- Your personal data is no longer required for the purposes for which it was collected or processed.
- You withdraw your consent on which the processing of your data was based.
- You have asserted a right of objection to processing.
- Your data was unlawfully processed.
The right of erasure does not apply, however, if such deletion is opposed by the legitimate interest of the controller. For instance, this may include:
- Personal data that is required for the assertion, exercising or defence of legal claims.
- Deletion is not possible due to retention obligations.
Insofar as data cannot be deleted, you may exercise a right to the restriction of processing (as follows).
Right to the restriction of processing
You have the right to request us to restrict the processing of your personal data, if:
- You dispute the correctness of the data and we must therefore review the correctness.
- The processing is unlawful and you decline data erasure and instead request restriction of use.
- We no longer require the data, but you still need the data in order to assert, exercise or defend legal claims.
- You have submitted an objection to the processing of your data and it has not yet been determined whether our legitimate interests prevail over your interests.
Right of data portability
You have the right to receive your personal data, which you have provided to us, in a structured, commonly available and machine-readable format. Moreover, you have the right to have us transmit this data to another controller without hindrance by us, provided that the processing is based on a contract or consent, and our processing takes place with the aid of automated processes.
Right of withdrawal
The data subject has the right at any time to submit an objection to the processing of their personal data, which takes place on the basis of Art. 6 (1) e) or f), for reasons arising from their particular situation; this also apples to profiling based on one of these conditions. Insofar as the processing of your personal data is based on a consent, you have the right to withdraw this consent at any time.
IX. Statutory deadlines for the erasure of data
Insofar as no statutory retention obligation applies, the data shall be deleted or destroyed once it is no longer required for fulfilling the purpose of data processing. Various deadlines apply to the retention of personal data. For instance, data of tax relevance is generally stored for ten years, while other data is typically retained for six years in accordance with provisions under the Commercial Code. Furthermore, the storage period may also be determined by statutory limitation periods, which may generally amount to three years in the case of Articles 195 et seqq. of the Civil Code, for example, or in certain cases up to even thirty years.
X. Right to lodge a complaint with a supervisory authority
In accordance with Art. 77 GDPR, each data subject has the right to lodge a complaint with a supervisory authority, if they believe that the processing of their personal data is in violation of the GDPR. The competent supervisory authority in data protection matters is the state data protection officer of the federal state in which our company has its registered office.
Liability for content
As service provider, we are responsible for our own content on these webpages in accordance with general laws (pursuant to Art. 7 (1) Telemedia Act, ‘TMG’). However, as service provider, we are not obliged to monitor transmitted or stored external information or to investigate circumstances that indicate unlawful activity (Articles 8–10 TMG). This shall be without prejudice to obligations to remove or block the use of information according to general laws. Liability in this connection is only possible from the time we receive knowledge of an actual violation of the law. We will immediately remove the relevant content as soon as we become aware of corresponding violations of the law.
Liability for links
Our offer contains links to the external websites of third parties, over whose content we have no influence. For this reason, we are unable to accept any liability for this external content. The respective provider or operator of the website is always responsible for the content of the linked webpages. The linked webpages will be reviewed for possible violations of the law at the time of linking. Unlawful content could not be found at the time of linking. However, it is not feasible to review the content of the linked webpages on an ongoing basis, without specific indications of a violation of the law. We will immediately remove corresponding links as soon as we become aware of violations of the law.